COVID-19 UPDATES

06/05/20

Dear Member-Owners,

The lobby will reopen on Monday, June 8th.  The new credit union hours will be Monday through Thursday from 8:30 am to 4:00 pm CST, and Fridays from 8:30 am to 12:30 pm CST.   The following are changes in our procedures to maintain the health and safety of staff and members:

  • Clear plexiglass barriers have been installed at the teller line.
  • Floor decals have been installed to encourage social distancing.
  • We’ve removed everything from the lobby that can’t be appropriately sanitized.
  • The lobby will be limited to 3 members at any given time. If you see that we’ve reached maximum capacity, we kindly request that only one member waits in the hall until a member exits the lobby.  Other members should wait outside or in an alternative area to avoid congestion in the hallway outside the credit union.
  • Sanitizing stations have been installed in the lobby for your convenience.
  • Staff will be disinfecting surfaces and equipment after serving each member.
  • Appointments are required for any nonstandard service, such as loans.
  • Staff will be wearing face coverings for your protection.
  • Members are encouraged to wear a face-covering but will be asked to temporarily remove their face covering for identification purposes.

Please visit our COVID-19 page to find the most current information as it relates to our efforts to protect our members, employees, and our community during this crisis. We also encourage you to follow us on Facebook for timely updates.

Sincerely,

Grant Johnson, CEO

06/01/20

Dear Member-Owners,

In anticipation of reopening our lobby in June, the following are changes in our procedures to maintain the health and safety of staff and members:

  • Lobby hours will be 8:30 am to 4:00 pm CST Monday-Thursday and 8:30 am to 12:30 pm Friday
  • Clear plexiglass barriers have been installed at the teller line.
  • Floor decals have been installed to encourage social distancing.
  • We’ve removed everything from the lobby that can’t be appropriately sanitized.
  • Lobby will be limited to 3 member-owners at any given time. If you see that we’ve reached maximum capacity, we kindly request that you wait in the hall until a member exits the lobby.
  • Sanitizing stations have been installed in the lobby, for your convenience.
  • Staff will be disinfecting surfaces and equipment after serving each member.
  • Appointments are required for any nonstandard service, such as loans.
  • Staff will be wearing face coverings for your protection.
  • Members are encouraged to wear a face-covering but will be asked to temporarily remove their face covering for identification purposes.

Please visit our COVID-19 page to find the most current information as it relates to our efforts to protect our members, employees, and our community during this crisis. We also encourage you to follow us on Facebook for timely updates.

Sincerely,

Grant Johnson, CEO

05/11/20

Dear Member-Owners,

Thank you for your patience and understanding as we have modified the way you conduct financial transactions in response to COVID-19. Our lobby remains closed at this time, but we continue to offer service by appointment.  We are actively monitoring updates from local, state, and federal officials, and we are ready to reopen our lobby when it is appropriate.

If you or a family member have been financially impacted by COVID-19 and need assistance, we strongly encourage you to contact the credit union as soon as possible so that we can discuss solutions.

We encourage you to be cautious and watch for phone, email, text, web, or social media phishing scams. We encourage you to monitor our COVID-19 webpage for updates on scams and tips for protecting against fraud.

Remember, we are open and ready to serve you, but it just looks a little different!

Sincerely,

Grant Johnson, CEO

04/23/20

The Federal Trade Commission is a great resource to stay up to date on the current scams related to the coronavirus. We would also encourage you to use the fraud prevention tools offered by the credit union.
Please contact the credit union if you need assistance setting-up any of these tools.

03/25/20

Dear Valued Member-Owner,

We are here for you as we always have been. Your deposits are safe and insured. We’re not going anywhere, because, at its core, our credit union is not a building or a business, it’s people unified for a common goal.

YOUR MONEY IS SAFE AND INSURED

There are a lot of things to worry about these days, but the safety of your money at Toro Credit Union isn’t one of them.  Your money is safe, and your accounts are fully insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000. There is no risk of keeping money in your account, but there are countless risks to holding excess cash.

24/7 SELF-SERVICE BANKING

The Coronavirus has canceled, postponed, and slowed down much of American life, but the nation’s financial system operations are still strong. You can meet nearly all of your financial needs without leaving your home. We strongly encourage you to use Toro Credit Union’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts with It’sMe247 Online Banking or by using the Mobile Banking App.

Please take care of yourself, your loved ones, and those around you, and do not hesitate to contact us for any assistance.

Sincerely,

Toro Credit Union Staff

03/20/20

Avoid Coronavirus-Related Scams

The rapid pace of change surrounding the COVID-19 outbreak has created an environment of confusion for many. Unfortunately, there are already reports of thieves trying to capitalize on that uncertainty in hacking and phishing attacks. As you seek out the coronavirus information, be sure to use your best judgment and keep the following in mind…

Make sure your source is reputable. Scammers are now sharing social media links that claim to provide COVID-19 information. In reality, they’re phishing attempts to steal your browser data and logins. Make sure you are visiting trustworthy news and information websites in the coming months. Bookmark your favorites to ensure they’re legitimate.

We will never call you and ask for account information. If you receive an unsolicited call or text from our number that asks for your personal info or online banking login, email or password, that’s not us! The credit union will always ask you to call us directly at the number you know in order to help you with your account. No matter what the caller ID says, it’s not us if you’re asked for this sensitive information. Never share your password with anyone.

The government won’t ask for your sensitive data, either. Concerns over temporary social rules and the talk of economic assistance programs have given hackers many opportunities to solicit clicks. While it may be tempting to read urgent-sounding links about quarantines or giveaways, make sure they’re coming from a trustworthy place. In some cases, hackers will claim to be from a federal agency like the Center for Disease Control (CDC) or the state. If it doesn’t lead to a website ending in .gov, it’s not a federal or state website. Some local and municipal governments have different website standards, so make sure you’ve got the real deal in your bookmarks. When in doubt, give them a call.

Ultimately, the best policy for avoiding scams is simple – don’t open links in emails you weren’t expecting. If you have any questions about your account or credit union services, you can always give us a call directly at (800) 525-0051 or visit our website.

03/17/20

Beginning Thursday, March 19, and until further notice, we will be closing the lobby at our Lyndale location. However, phone calls will continue to be answered and emails responded to during the hours of 8:00am -4:00pm, Monday through Friday.
  • Phone: 952-887-8041
  • Email: torocreditunion@toro.com
  • Loan applications: Apply conveniently online and sign your loan documents using our free eDoc service.
  • Loan closings: Offered by appointment
  • Free ATMs: Access 25,000+ ATM locations around the country.

 

For the safety of our members, staff, and families, we strongly encourage all members to practice social distancing by using electronic services for financial transactions and limit branch visits until further notice. Toro Credit Union offers many convenient online services which are listed below.

Again, we encourage members who may be financially impacted by COVID-19 to contact us to discuss how we might be of assistance.

03/12/20

Dear Member-Owners,

We understand that Coronavirus, known as COVID-19, continues to be a concern. We want to assure you that we are prepared and taking all the necessary steps to minimize potential impact. We are taking the necessary precautions to ensure the health and safety of our staff and members. We will continue to monitor this situation closely so we can respond as needed.

We strongly encourage you to use Toro Credit Union’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Toro Credit Union Mobile App at your convenience. From there, you can make payments, view transactions, check balances, find an ATM and more. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual. If you haven’t enrolled in online access, it only takes a few minutes. Enroll now.

If you need assistance enrolling in or using any of these services, please call the credit union.

We also understand that there may be instances where our members find themselves facing financial difficulties. Toro Credit Union is here to help and we encourage members who may be impacted to reach out to discuss how we might be of assistance. Should you find yourself in need of assistance, please contact us.

As always, the health, safety, and well-being of our members, staff, and communities are of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our members as needed.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

Sincerely,
Grant Johnson, CEO


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