COVID-19 UPDATES

03/25/20

Dear Valued Member-Owner,

We are here for you as we always have been. Your deposits are safe and insured. We’re not going anywhere, because, at its core, our credit union is not a building or a business, it’s people unified for a common goal.

YOUR MONEY IS SAFE AND INSURED

There are a lot of things to worry about these days, but the safety of your money at Toro Credit Union isn’t one of them.  Your money is safe, and your accounts are fully insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000. There is no risk of keeping money in your account, but there are countless risks to holding excess cash.

24/7 SELF-SERVICE BANKING

The Coronavirus has canceled, postponed, and slowed down much of American life, but the nation’s financial system operations are still strong. You can meet nearly all of your financial needs without leaving your home. We strongly encourage you to use Toro Credit Union’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts with It’sMe247 Online Banking or by using the Mobile Banking App.

Please take care of yourself, your loved ones, and those around you, and do not hesitate to contact us for any assistance.

Sincerely,

Toro Credit Union Staff


03/20/20

Avoid Coronavirus-Related Scams

The rapid pace of change surrounding the COVID-19 outbreak has created an environment of confusion for many. Unfortunately, there are already reports of thieves trying to capitalize on that uncertainty in hacking and phishing attacks. As you seek out the coronavirus information, be sure to use your best judgment and keep the following in mind…

Make sure your source is reputable. Scammers are now sharing social media links that claim to provide COVID-19 information. In reality, they’re phishing attempts to steal your browser data and logins. Make sure you are visiting trustworthy news and information websites in the coming months. Bookmark your favorites to ensure they’re legitimate.

We will never call you and ask for account information. If you receive an unsolicited call or text from our number that asks for your personal info or online banking login, email or password, that’s not us! The credit union will always ask you to call us directly at the number you know in order to help you with your account. No matter what the caller ID says, it’s not us if you’re asked for this sensitive information. Never share your password with anyone.

The government won’t ask for your sensitive data, either. Concerns over temporary social rules and the talk of economic assistance programs have given hackers many opportunities to solicit clicks. While it may be tempting to read urgent-sounding links about quarantines or giveaways, make sure they’re coming from a trustworthy place. In some cases, hackers will claim to be from a federal agency like the Center for Disease Control (CDC) or the state. If it doesn’t lead to a website ending in .gov, it’s not a federal or state website. Some local and municipal governments have different website standards, so make sure you’ve got the real deal in your bookmarks. When in doubt, give them a call.

Ultimately, the best policy for avoiding scams is simple – don’t open links in emails you weren’t expecting. If you have any questions about your account or credit union services, you can always give us a call directly at (800) 525-0051 or visit our website.


03/17/20

Beginning Thursday, March 19, and until further notice, we will be closing the lobby at our Lyndale location. However, phone calls will continue to be answered and emails responded to during the hours of 8:00am -4:00pm, Monday through Friday.
  • Phone: 952-887-8041
  • Email: torocreditunion@toro.com
  • Loan applications: Apply conveniently online and sign your loan documents using our free eDoc service.
  • Loan closings: Offered by appointment
  • Free ATMs: Access 25,000+ ATM locations around the country.

 

For the safety of our members, staff, and families, we strongly encourage all members to practice social distancing by using electronic services for financial transactions and limit branch visits until further notice. Toro Credit Union offers many convenient online services which are listed below.

Again, we encourage members who may be financially impacted by COVID-19 to contact us to discuss how we might be of assistance.


03/12/20

Dear Member-Owners,

We understand that Coronavirus, known as COVID-19, continues to be a concern. We want to assure you that we are prepared and taking all the necessary steps to minimize potential impact. We are taking the necessary precautions to ensure the health and safety of our staff and members. We will continue to monitor this situation closely so we can respond as needed.

We strongly encourage you to use Toro Credit Union’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Toro Credit Union Mobile App at your convenience. From there, you can make payments, view transactions, check balances, find an ATM and more. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual. If you haven’t enrolled in online access, it only takes a few minutes. Enroll now.

If you need assistance enrolling in or using any of these services, please call the credit union.

We also understand that there may be instances where our members find themselves facing financial difficulties. Toro Credit Union is here to help and we encourage members who may be impacted to reach out to discuss how we might be of assistance. Should you find yourself in need of assistance, please contact us.

As always, the health, safety, and well-being of our members, staff, and communities are of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our members as needed.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

Sincerely,
Grant Johnson, CEO


Lobby is closed until further notice.
Staff Telephone Hours: Monday–Friday 9am-3pm CST
Call Center Telephone Hours: Monday–Friday 7am–9am CST & 3pm–7pm CST Saturday 7am– 4pm CST
Visit our COVID-19 UPDATES page for details.
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